We at Wilkgard Technology Group do our best to make sure our products reach you in the best condition possible. But sometimes things do not always go according to plan and so we have our Warranty Terms and Conditions and Returns Policy in place.

  1. All our Products have a Warranty against labor and faulty materials for a period of 3 years, valid from the date of purchase, unless otherwise specified on the individual product description. Proof of purchase is always required.
  2. Some of our products have additional Warranty conditions for Returns. These conditions can be found on the website under that product’s description. These products are very few in number.
  3. In the unlikely event that you are not satisfied with the performance of the Wilkgard Product there is a money-back guarantee, valid for 90 days after purchase date. Proof of purchase is required. All Return Freight and insurance costs will be borne by the Owner. The returned goods will be checked on receipt for state and condition and should be in good condition before money is refunded.
  4. Should this product or products be returned to Wilkgard Technology Group Pty Ltd for service, repair or replacement, all freight and insurance charges to and from us must be pre-paid by the Owner. This applies even if the product is under Warranty. The Owner must also enclose proof of purchase and a brief note indicating the defect or faulty operation of the unit.
  5. This warranty does not cover any product which has been subjected to misuse, abuse, neglect, accidental damage, improper voltage, or any alteration or modification which affects the reliability or performance of the unit, not attributable to faulty manufacture, parts or labor.
  6. This warranty does not provide free labor service rendered in circumstances where the defective condition resulted from the Owner not using the product as per instructions, contained in the Instruction Manual or from using defective or inadequate power supply or not installing using recommended installation guides.
  7. ADDITIONAL RETURNS CONDITION FOR TRADE CUSTOMERS ONLY: All warranty claims of short delivery or missing parts must be allocated against a specific shipment and date and must be in writing within 21 days of receiving the goods. This does not include missing parts or faulty parts in enclosed kits that are not opened until use, such as an Antenna Kit or a Cable and Connection Kit. Those are treated as a single item for warranty purposes.