Wilkgard Technology Group Pty. Ltd. RF Specialist MarketPlace. Privacy Policy

At Wilkgard Technology Group Pty. Ltd.  (ACN 153 218 949) we recognize the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.

This privacy policy applies to https://wilkgard.com.au, the Wilkgard Technology Group Pty. Ltd. RF Specialist MarketPlace ( from now on referred to in this document as the  “Wilkgard Website”), all its subpages, associated websites operated by Wilkgard Technology Group, and any other websites on which these Terms appear. It details the type of personal information we collect from you and about you, how we store or process personal information about you, with whom we may share it, and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard your personal information and tell you how to contact us regarding our privacy practices.

By using our Website and our services you are consenting to us collecting, using, processing, and storing your personal information in accordance with this privacy policy.

Definition of Personal Information:

“Personal information” means an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

How we collect and hold Personal Information:

We collect certain personal information directly from you. For example, we may collect personal information from you via telephone, email, mail or from the information you submit to us directly via the Website. If you are a vendor, we will also collect personal information from you when you register your business on the Website.

We may also collect personal information about you from other sources, such as from third party suppliers and partners (including advertising partners), other customers or vendors on the Website who interact with you, or via publicly available sources such as ABN Lookup, ASIC, online publications and registers, your website or social media pages.

We also collect information about your online activities automatically when you are using the Website and our services, usually from the use of cookies.

If we receive personal information that we have not requested or which we do not require to provide our services to you (unsolicited information) then we will destroy or de-identify the information if it is lawful and reasonable to do so.

What Personal Information we collect and hold:

Information collected directly from you:

Certain visitors to the Website choose to interact with it in ways that require us to gather certain personal information from them. The amount and type of information that we gather depends on the nature of the interaction.

For example:

  • if you are registering an account on the Website for any vendor, we will collect your username, password, and all contact details.
  • if you are a vendor registering your business on the Website, we will collect details regarding your business, such as the name of your business, your ACN or ABN, the names of the registered owner/s of the Business, your website or social media details, a description of your business, your contact details (including name, email address, and phone number), identity details, and your address and postcode.
  • if you are selling products on the Wilkgard Website, we will collect information regarding the products that you make available for purchase via the Website.
  • we may collect and use information about you in order to feature you and your business in promotional materials on the Website.
  • if you are purchasing products via the online Wilkgard Website, we will collect your contact details, identity details, payment details in order to process payments and your address for deliveries. We never store your payment or credit card details. It is destroyed after the purchase order is completed and the order delivered.
  • if you subscribe to our newsletter or opt-in to receiving communications from us, via surveys for example, we will collect your email address, communication preferences, and any other contact details you submit to us. You can unsubscribe from receiving any promotional  materiel by clicking “Unsubscribe” on that material.

We also collect information regarding the content you submit to us directly or indirectly via the Website, including details regarding your transactions and payments made via the Website, or from communications or messages, you send or receive via the Website.

Information collected from third parties:

We may collect personal information about you from third parties.

We may collect information:

  • from our third-party suppliers or partners who interact with you or who have received information from you and are authorized to disclose such information to us.
  • regarding your transaction and payment history from third-party payment processors; and
  • from other vendors and customers on the Wilkgard Website who interact with you, including information regarding your transactions, interactions, and information relating to reviews and ratings submitted by other users on the Website (which may also be publicly available for other users to view).

We may also collect publicly available information in order to verify the details you have provided to us, verify your business, or for other purposes relating to your use of the Website.

Information we collect automatically:

Like most website operators, we automatically collect information from you and your browsers and devices when you access and use the Website. We may collect your Internet Protocol (IP) address, browser type, language preference, referring site, and the date and time of each visitor request.

Our purpose in collecting such information is to better understand how vendors, customers, or other visitors use the Website and helps us to tailor-make communications to you for your specific needs.

Cookies:

To enrich and perfect your online experience, we also use and collect information via, cookies and similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help identify and track visitors, their registration details, their usage of the Website, and their access preferences. You can choose if and how cookies will be accepted by configuring your preferences and options in your browser. However, if you decide not to display cookies you may not experience the optimum performance of our Website. The use of cookies and their application is harmless to your computer device and browser.

By continuing to navigate our Website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.

Third-Party Analytics Services:

We may use third-party web analytics services on our Website and when you use our services.

The information collected for this purpose will be disclosed to or collected directly by these service providers. These service providers may retain and use anonymized, aggregated data collected from users of our Website in connection with their own businesses, including in order to improve their products and services.

Why we collect, hold, use and disclose personal information:

We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities and as necessary to provide our services to you or to respond to and action any requests you may make. We also collect, hold, use, and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.

Specifically, we may collect and hold information about you in order for you to register your business or account on the Wilkgard Website, to promote your business and products, and to allow you to sell and buy products hosted on the Wilkgard Website.

Additionally, we may use the information obtained through the Website to respond to and communicate with you about your requests, transactions, questions, and comments and to allow you to receive our newsletters and communications.

If we do not collect, hold, use, or disclose your personal information, or if you do not consent, then we may not be able to provide you with these services.

In addition, we use information collected online through the use of cookies, and other automated means. This information is used to (amongst other things):

  • recognize your computer when you visit the Website.
  • track you as you navigate the Website.
  • enable the use of e-commerce capabilities.
  • offer and provide products, services, and information to you.
  • display content on our Website.
  • operate, evaluate and improve our business and Website usability.
  • analyse your use of the Website.
  • manage the functioning of the Website.
  • personalize the Website, including targeted advertisements that may be of particular interest to you.
  • help diagnose technical and service problems; and
  • gather demographic information about our users.

We use such information to assist us in providing an effective service (for example, to adapt our Website to the needs of your device or to allow you to log in to our Website), and to collect broad demographic information for identified, aggregated use.

We may also use your personal information for purposes that are required by law such as sharing your personal information in order to comply with legal obligations to which we are subject.

How we protect your personal information:

We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential.

We have physical, electronic, and procedural safeguards in place and will take reasonable steps to ensure that your personal information is protected from misuse, interference, loss, and unauthorized access or disclosure.

The security of your personal information is important to us and whilst we cannot ensure or guarantee that loss, misuse, or alteration of information will never occur, we will use all reasonable efforts to prevent it.

The submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our Website whilst it is in transit over the internet and any such submission is at your own risk.

Your personal information and contact details are never passed on or sold to third parties either for marketing or other purposes.

Marketing:

Unless you have opted out of marketing communications, we may use your information to offer you products and services that we think may be of interest to you through our newsletter or other promotional materials.

Where required by applicable law, we will obtain your consent before sending you any marketing communications. You may withdraw your consent to the use of your data for marketing purposes at any time by contacting us on admin@wilkgard.com.au or clicking “Unsubscribe” on the promotional material.

Disclosure:

We will disclose personal information to third parties if it is necessary for the primary purpose for which we collected the information, or for a related secondary purpose if the disclosure could be reasonably expected.

Your personal information may be made available to vendors, customers, or other third parties if necessary, to effect a transaction on the Website that you have agreed to make or to resolve issues or disputes that arise in connection with your use of the Website.

Where required by law, we will require that the third party undertake to treat the personal information in accordance with all applicable privacy laws to which we are bound.

Where we wish to use or disclose your personal information for other purposes that you may not reasonably expect, we will seek your prior consent to such disclosure.

Otherwise, we will only disclose your personal information to third parties without your consent if the disclosure is:

  • necessary to protect or enforce our legal rights or interests or to defend any claims.
  • necessary to prevent or lessen a serious threat to a person’s health or safety.
  • required or authorized by law; or
  • permitted by another exception in the applicable privacy laws.

Links to External Sites:

Our Website may contain links to external sites that are not operated by us. This may include links promoting other Australian businesses that are registered with the Wilkgard Website. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.

e-Commerce:

Those who engage in transactions with us are asked to provide additional information, including, as necessary, the personal and financial information required to process the purchase transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us. You can always refuse to supply personal information, with the caveat that it may prevent you from engaging in certain activities on the Website, such as being able to purchase a product.

Surveys are used to improve our services to you and to better the products and services we offer for sale on the Wilkgard Website.

Third-Party Payment Processor:

We use Stripe, a third-party payment processor, to process payments made on the Website. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. All such information is provided directly to Stripe. Stripe’s use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/au/privacy.

Retention of Information:

We will only retain your personal information for as long as is reasonably necessary in relation to the purposes for which it was collected. We will also retain personal information to ensure compliance with any applicable statutory or regulatory obligations imposed on us in relation to the retention of records.

We retain your personal information collected from your Warranty Card so we can provide you with service when you might require it.

Where you have requested, we stop processing your personal information for marketing purposes, we may retain a record of your request to ensure we abide by your request in the future.

What rights you have over your personal information:

Under the legislation applicable to you, you may be entitled to exercise some or all of the following rights:

  • Request:
    • information as to whether your personal information is held by us; and
    • access to your personal information.
  • Request rectification, erasure, removal, or restriction of your personal information, for example, because (i) it is incomplete or inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) you have withdrawn your consent.
  • Refuse to provide us with, or withdraw, your consent to the processing of your personal information at any time.
  • Object, on grounds relating to your particular situation, that your personal information shall be subject to processing. In this case, please provide us with information about your particular situation. After the assessment of the facts presented by you, we will either stop processing your personal information or present you with our compelling legitimate grounds for an ongoing processing.
  • Object to us sending you direct marketing materials.
  • In certain circumstances, you may request to receive your personal information that you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller without hindrance from us.
  • Lodge a complaint regarding our processing of your personal information with any relevant authority.

CONTACT:

If you wish to contact us in relation to any of the rights outlined in this section, you can do so by emailing us at:  admin@wilkgard.com.au